Legal

Refund Policy

Important refund and cancellation information for Urban AC services.

Refund Policy – Urban AC (UAC)

Effective Date: 03-05-2026

At Urban AC (UAC), we are committed to delivering quality AC services across Vadodara. Due to the nature of our on-site services, we maintain a strict no-refund policy once the service has been completed.

1. No Refund Policy

  • All payments made for AC services, including repair, installation, servicing, gas filling, or maintenance, are non-refundable.
  • Once a service is completed, no refunds will be issued under any circumstances.
  • 2. Service-Based Nature

    Our services involve:

  • Technician visits
  • Time, labor, and expertise
  • On-site inspection and execution
  • Because of this, charges are applied for the service provided, regardless of the outcome or duration.

    3. Pre-Service Approval

  • Customers are informed about the work and estimated charges before the service begins.
  • By approving the service, the customer agrees to proceed and accepts the applicable charges.
  • 4. No Refund on Spare Parts

  • Any spare parts or components used during repair are non-refundable and non-returnable.
  • Once installed, parts cannot be exchanged unless explicitly agreed at the time of service.
  • 5. Service Issues & Resolution

  • If you face any issue related to the service provided, you may contact us.
  • We will review the concern and, if applicable, provide support or re-service at our discretion.
  • This does not qualify for a monetary refund.
  • 6. Cancellation Before Service

  • Customers may cancel a booking before the technician visit without any charges.
  • Once the technician has been dispatched or the service has started, charges may apply and refunds will not be issued.
  • 7. Contact Us

    Urban AC (UAC)

    📞 Phone: +91 6354658540

    📍 Address: Waghodia Road, Vadodara, Gujarat – 390025

    🕒 Working Hours: 7:00 AM to 10:00 PM